The new system has been successful in improving the efficiency of daily tasks for managers. It allows for the unification of DigitalWave’s inventory, employee, customer, and financial systems into a single interface.
Managers have reported a simpler and less time-consuming workflow for their job. The updated user interface is more modern and easier for the younger trainees to learn quicker. Employees have also mentioned that the ability to query stock levels for inventory in other stores has saved time when dealing with customers.
The experience for customers has also improved, with new functionality being added to the website, such as the ability to track stock between stores and to order products online directly through the website. This increase in efficiency across all aspects of the system has not just cut down on costs but has evidently increased sales.
Jordan Rodrigues • 2023